How can I protect myself from insurance fraud?

Your best protection from fraud in the Health Insurance Marketplace is to be informed.  Be wary of people who contact you and ask for your personal information to obtain health insurance. Remember that you initiate your health insurance coverage with the Marketplace, not the other way around.  It is important that you:

  • Protect your personal information
  • Ask questions and verify the answer you receive
  • Report anything suspicious
  • Call the Health Insurance Marketplace call center at 1-800-318-2596 if you have questions. TTY users should call 1-855-889-4325

When to report suspected fraud:

  • If someone you do not know contacts you about getting health insurance and asks you to pay – or asks you for your personal financial or health information
  • If someone contacts you and claims to be from the government or Medicare – and asks you to pay for a new “Obamacare” insurance card
  • If someone calls you and says they are from the government and asks for your bank account information or Social Security number

How to report suspected fraud:

  • If you suspect identity theft, or feel like you gave your personal information to someone you should not have, use the Federal Trade Commission’s online Complaint Assistant.
  • You should also contact your local police department.
  • Visit to learn more about identity theft.
  • Call the Health Insurance Marketplace call center at 1-800-318-2596. TTY users should call 1-855-889-4325. Explain what happened and your information will be handled appropriately.

Guidelines on protecting yourself from fraud